It is our intention to provide you with a first class service. However there may be occasions when you feel that this objective has not been achieved. If you are dissatisfied with any aspect of the service that you receive, please write to:
The Claims Manager CNA Insurance
1st Floor, 2 Minster Court
Mincing LaneLondonEC3R 7BB
Please state the nature of your complaint and quote the claim reference number. Your letter will be aknowledged promptly and we will provide a timely and detailed response thereafter.
If after taking this action you are dissatisfied with our response, please write to our Chief Executive Officer, John Hennessy, at the above address.
If the matter is not resolved to your satisfaction, you may request assistance from:
United Kingdom
The Consumer Information DepartmentThe Association of British Insurers51 Gresham Street, LondonEC2V 7HQ
Alternatively, you may seek assistance from:
The Financial Ombudsman Service
South Quay Plaza183 Marsh WallLondonE14 9SRTelephone: 0845 080 1800Email: enquiries@financial-ombudsman.org.ukWebsite: www.financial-ombudsman.org.uk
The Financial Ombudsman Service will become involved if you are an eligible complainant as defined by the rules of the Financial Services Authority.
Belgium
CBFASquare de Meeûs 351000 Bruxelles/BrusselBelgiumTelephone: 32(0)2 220 52 11Email: pva.ld@cbfa.beWebsite:www.cbfa.be
Denmark
Consumers:
Ankenævnet for Forsikring, Anker Heegaards Gade 2,1572 København VTelefon: 33 15 89 00 (telefontid kl. 10-13)Website:www.ankeforsikring.dk
Commercial insurances:
ForsikringsoplysningenAmaliegade 10, 1256 København K
Tlf. 33 43 55 00hverdage kl. 10-15
Website:www.forsikringogpension.dk
Italy
ISVAPvia del Quirinale 2100187 RomaItaly
Telephone: +39 06.42.133.000
The Netherlands
KIFIDBordewijklaan 22591 XRDen HaagNederland
Telephone: +31 900 355 2248Fax number: +31 70 333 8969E-mail:consument@kifid.nlWebsite: www.kifid.nl
The existence of this complaints procedure does not affect any right of legal action that you may have against CNA Insurance Company Ltd.