At CNA Europe, we provide claims services that are designed specifically to meet our insured’s’ needs. We understand our clients and tailor solutions specifically for them.
CNA is a global insurance leader. For more than 100 years, we have made it our business to understand what moves people in business and in life, using knowledge gained through experience to better manage their risks. We understand the impact that any claim may have on your business and will ensure that immediate steps are taken to minimise that impact and to ensure that you and your business are supported throughout the claims process.
We employ specialist claims professionals across Europe and the U.S. to ensure the quick and fair resolution of claims. All matters are handled promptly, with absolute integrity and to the highest technical standards at all times. This is balanced against a pragmatic and realistic approach to claims handling.
Our financial strength gives you the security and peace of mind that you need from a business partner.
We understand that you have a choice of provider when selecting your insurance. So don’t take our word for what we can do; see some of the testimonials received from our existing clients and leading brokers.
“We were very impressed by the speed and professionalism in settling these claims!”
“May I thank you for your prompt attention and I also convey my client’s expression of thanks for excellent service here.“
“CNA Europe offers the best claims service in the market.”
“I like to think we do not bother you too much with claims, but when we do, you probably provide the best claims service around!
“The sensible and refreshing attitude that CNA Europe has applied to this issue is much appreciated and has been duly noted by all relevant parties.”
Our commitment to you:
We ensure a pragmatic, professional approach to claims at all times
Every claim is allocated to a dedicated claims handler so that you know from day one who is dealing with your claim
We will always communicate promptly and in a professional manner with all parties
We will look for and recognise appropriate settlement opportunities as soon as possible
We will ensure that costs are kept to a minimum
We ensure that any external investigator or expert used is a specialist in their field, committed to our high standards of service and quality
We can provide customised claims management solutions to meet your individual needs including:
The appointment of a client account manager to ensure the smooth running of your account and to act as a liaison point for any claims questions or concerns that you have
Hold liaison meetings at a time and place that is convenient for you to review and discuss any claims issues
Conduct an impartial audit of any appointed claim handling service provider to ensure adherence to quality service and technical standards.
Provide management information statistics
Provide risk management advice to assist in preventing claims from arising and to explore complaint handling options to assist in the early management of any potential claim
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