Insurance is one of the oldest industries in the world; the first methods of transferring or distributing risk in a monetary economy were practiced by Babylonian traders in the 2nd millennia BC, and Lloyd’s of London was founded in 1686, making it 331 years old. Much of the original trading structure remains the same to this day.
It’s therefore up to a claims team to provide the service model that responds to today’s changing market need. We were delighted to be awarded The Gracechurch Consulting Outstanding Quality Marque for Mid-Market Claims Service, and for our speed of service, certainty and personal relationship building to be noted.
When approaching a claim we go the extra mile for our clients. Should the coverage be unclear, we always look at the intent, and try to provide our clients with the best possible service.
As our clients’ needs become broader and more complex, package policies have become more prevalent. To meet these needs we have adapted our claims model to provide a more flexible approach that ensures our clients receive the most relevant expertise to handle their claim.
When dealing with a claim from any line of business we focus on ensuring our workforce aligns to the loss. We don’t force a package claim to stay within the team where the policy was issued. Instead our flexible model means we hand each claim to the team most suited to dealing with it.
Ultimately we align our model to respond to the market need; rather than making a client stay within rigid business lines. By taking a flexible approach we can align to our clients’ needs.
Matthew Bunting, Head of Claims