Our Claims Commitment
We’ve raised the bar on how we deliver when it matters most.
We commit to delivering specialist claims handling, excellent customer service, and meaningful value add to drive the best outcomes. Consistent. Responsive. Easy to work with.
We recognise that sometimes claims matters become truly urgent and need immediate attention. At these moments we will meet with you to discuss it on the same day that it is escalated to our claims management team.
Our Express Claims Team facilitates effective triaging of claims across all lines of business so that less complex claims can be handled quickly by the Express Claims team whilst more complex claims can be allocated to the appropriate specialist technical claims teams.
Our Claims Value Proposition
Specialist Claims Handling
Bringing deep expertise and clear ownership to every claim – with the right people, making the right decisions, at the right time.
Excellent Customer Service
Making it easy to work with us through clear communication, faster decisions, and better access to our people. For escalated matters, we will speak with you same day to communicate next steps.
Value Beyond the Claim
Providing insight, guidance and feedback that helps our brokers and customers stay ahead of risk.
Best Outcomes
Resolving claims early, fairly, and pragmatically - with a strong focus on learning and continuous improvement.