In order to comply with our professional secrecy obligations, we are providing the following information about the types of services we may outsource to Service Providers, the types of information that may be transmitted to Service Providers and the countries in which Service Providers may be located.
CNA Insurance Company (Europe) S.A. (CICE) may outsource certain services, activities or tasks to external providers that can be regulated and located outside of the Grand-Duchy of Luxembourg (Service Providers).
CICE’s principal Service Provider is CNA Services (UK) Limited, a company established in the UK which is also a member of the CNA Hardy group. We may also use Service Providers such as:
- insurance and reinsurance brokers, other intermediaries and agents, appointed representatives and distributors
- other insurers and reinsurers
- affinity marketing partners and financial institutions, securities firms and other business partners
- external third party service providers, such as medical and security professionals, accountants, actuaries, auditors, experts, lawyers and other professional advisors
- call centre service providers; IT systems, support and hosting service providers; printing, advertising, marketing and market research, human resources, and data analysis service providers
- banks and financial institutions that service our accounts
- third party claim administrators; document and records management providers; claim investigators and adjusters; construction consultants; engineers; examiners; jury consultants; translators
- intragroup service providers such as IT applications hosting and support providers, providers of salvage, subrogation, deductibles & overpayments recovery, and marketing
- other third party vendors and outsourced service providers that assist us in carrying out business activities
Data provided by clients (which may directly or indirectly identify the policyholder/insured/client, a beneficiary under the policy or an authorized representative of the policyholder/insured/client) may be communicated to Service Providers.
Locations of service providers outside of the EU are available on request but will include the US, Canada and India.
We have set out below the types of information that may be transmitted to the Service Provider:
- Personal data such as name and place and date of birth
- Contact information, such as email address or postal address
- Tax information such as tax residence and tax number
- Identification information such as passport or ID card numbers
- Company information such as corporate name, date of establishment, address of registered office, activity, number at the relevant Trade and Companies Register and contact persons
- Any other information relative to the client and/or the beneficial owner and/or the authorized representative
- more generally, all information relating to the client’s assets and funds